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At MontesAuri Naturals, we take pride in delivering high-quality products. Due to the nature of our supplements, we maintain a strict refund policy to ensure product safety and integrity.

Eligibility for Refunds

We only accept refund requests for items that are damaged, defective, or incorrect upon arrival.

To be eligible:

  • The issue must be reported within 14 days of delivery

  • The item must be unused and in its original packaging

  • Proof of purchase is required

Non-Refundable Situations

We do not offer refunds for:

  • Opened or used products

  • Change of mind

  • Dissatisfaction not related to product defects or damage

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

We may request photos or additional information to verify the issue. Once approved, we will:

  • Offer a replacement, or

  • Issue a full refund

Refund Process

Once your claim is approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to be processed

Shipping Costs

  • Shipping fees are non-refundable

  • If a return is required, we will provide instructions after claim approval